Bonus eligibility requirements:
1. Your account must have completed KYC verification. In some cases a bonus may be credited before KYC is done, but verification is required before you can make a withdrawal.
2. Your first deposit must be at least ৳500 — deposits below this amount will not trigger the welcome bonus.
3. If you have a promo code, enter it during registration or before making your deposit — it won't work if you apply it afterwards.
Bonus wagering requirements (rollover):
Bonus funds cannot be withdrawn directly. A rollover requirement must be met — typically 5–10x the bonus amount in wagers. For example, a ৳1,000 bonus requires ৳5,000–৳10,000 in bets before it converts to withdrawable cash.
After your bonus is credited, head to the Promotions tab to track your current rollover progress. If anything looks off, let us know via Live Chat — most issues are resolved within 30 minutes.
If a match is cancelled entirely:
If a match never starts or is officially cancelled, all bets are automatically voided and the full stake is returned to your main balance — typically within 24–48 hours.
If a match is abandoned mid-way (e.g., due to rain or security concerns):
In cricket, if the result is determined by the DLS method, bets are settled according to that result. If no result is reached or the match is officially declared a no-result under ICC rules, bets are refunded.
For Live Betting:
Live bets placed during a match may be settled based on the state of play at that moment — depending on the rules of the specific market. Full details are available on the Terms & Conditions page.
If you haven't received your refund, wait 48 hours. If it still hasn't arrived, email support@jiji9.click with the match name and bet ID.
Required documents:
1. National ID (NID): Take clear photos of both the front and back. Older-format NIDs are also accepted.
2. Selfie: A clear selfie holding your NID. Your face, the NID photo, and all text on the card must be fully visible.
3. Passport (optional): If you don't have an NID, you can submit a photo of the main page of your passport.
Photo upload guidelines:
— Avoid blurry or poorly lit photos. Shoot in good lighting.
— JPG, PNG, or PDF format, maximum 5 MB.
— All four corners of the NID must be clearly visible with nothing cropped out.
Verification timeframe:
Verification is typically completed within 1–24 hours. During peak times, it may take up to 48 hours. You'll receive an email or SMS notification once verified.
Go to the "Document Verification" section in your account settings and upload your photo. If you run into any issues, let us know via live chat.
Tiers & Benefits:
🥉 Bronze (new members): 1 point per ৳100 bet. 2% monthly cashback. Access to weekly reload bonuses.
🥈 Silver (5,000 points): 3% cashback. Faster withdrawal processing. Special birthday bonus.
🥇 Gold (20,000 points): 5% cashback. Weekly free bets. Priority tournament access. Dedicated support line.
💎 Platinum (75,000 points): 8% cashback. Personal account manager. Invitations to exclusive events. Higher deposit & withdrawal limits.
👑 Diamond (200,000 points): 12% cashback. Maximum limits. VIP access to exclusive events. Customized offers.
You can check your point balance and current tier under the Rewards tab in your account. Points can also be redeemed for bonus cash or free bets.
Standard processing times by method:
— bKash: 1–5 minutes
— Nagad: 1–5 minutes
— Rocket: 5–15 minutes
— Bank transfer: 1–3 hours (during business hours)
If your money hasn't arrived, here's what to do:
1. First confirm whether the transaction was successful in your bKash/Nagad app. If you see a "Successful" message, the issue is on jiji9's end.
2. Make sure you sent the payment to the correct jiji9 payment number. Sending to an outdated number means the funds will not reach your account.
3. Wait 15 minutes — occasional network delays can occur.
4. If it still hasn't arrived after 15 minutes, open live chat and provide your bKash Transaction ID (TrxID).
If a deposit fails:
If an amount is deducted from bKash but doesn't appear in jiji9, it will typically be refunded automatically within 24 hours. If not, email support@jiji9.click with your TrxID. Refunds may take up to 3–5 business days.
How to view your betting history:
1. Log in to the jiji9 app or website.
2. Click the profile icon at the top right.
3. Go to "Betting History" or "My Bets".
4. You can filter by date, game type (Sports / Casino / Slots), and result (Win / Loss / Ongoing).
How to view your transaction history:
Go to the "Wallet" or "Transaction History" section to view the date, amount, method, and status of all your deposits and withdrawals.
How far back records are available:
By default, you can view up to the last 3 months of records directly. For transactions older than 3 months, email support@jiji9.click with the specific date range — you'll receive a PDF within 48 hours.
What you'll need to register:
1. Full Name: Enter your name exactly as it appears on your National ID — it will be matched during KYC verification.
2. Mobile Number: Bangladeshi number (starts with 01, 11 digits). This number will receive your OTP and will be used for payments later.
3. Date of Birth: Enter your correct date of birth — registration will not go through if you are under 18.
4. Password: At least 8 characters, combining uppercase, lowercase, and numbers.
5. Email: Optional, but useful for password resets.
Things to keep in mind:
— Only one account can be registered per mobile number.
— After registration, you'll need to verify your number with an OTP before your account becomes active.
— KYC (National ID + selfie) is required before your first withdrawal.
For a step-by-step guide On the registration page Go.